Careers

Pay Range:

$22.00 - $25.00

Date Effective:

April 2023

Job Description:

This position will complete various duties for the Accounting Department. The Accountant supports the CFO in various accounting functions including, but not limited to the following responsibilities:

REPORTING RELATIONSHIPS:

The Accountant reports directly to thefollowing:

CFO and Senior Accountant

DUTIES & RESPONSIBIITIES:

The following responsibilities would characterize the requirements of this position. Must possess the skills necessary to perform the majority of the listed functions:

Support General Ledger and Month End Closing
Handle Accounts Receivable, Credit and Collection
Financial Reporting and Financial Analysis
Inventory Reconciliation and Manage Fixed Assets
Handle Bank Reconciliation and Credit Card Reconciliation
Prepare Sales and Use Tax Filing, Calculate Sales Commissions
Assist Senior Accountant with Cost Schedules, Account Analysis, etc.
Internal Audit and Coordinate with External Auditors on various auditing needs

Minimum Requirements:

Bilingual in Mandarin is preferred
Bachelor’s Degree in Accounting with 2+ years accounting/bookkeeping experience
Working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook)
Advanced working knowledge of accounting software and EPR System
Good written and verbal communication skills
Good organizational skills with great attention to detail
Strong problem-solving skills
Ability to work independently with little supervision
Ability to multi-task and prioritize responsibilities
Ability to work under pressure and deal with complex issues

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PHYSICAL REQUIREMENTS:

Ability to sit for extended hours
Ability to view a computer screen and type for extended hours
Other physical requirements include occasional squatting, bending, and twisting
Ability to adjust work schedule as business needs required

DISCLAIMER & ACKNOWLEDGEMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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Pay Range:

$18.00 - $21.00

Date Effective:

April 2023

Job Description:

The Customer ServiceRepresentative is responsible for providing product and service information, taking incoming calls from customers and transmitting necessary information to various Departments within the Company. The Customer Service Representative will act as the Point of Contact with customers in resolving product and service issues which implies effective communication between all parties involved.

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REPORTING RELATIONSHIPS:

The Customer ServiceRepresentative reports directly to the following:

VP of Business Development and President

DUTIES & RESPONSIBIITIES:

The following responsibilities would characterize the requirements of this position. Must possess the skills necessary to perform the majority of the listed functions:

Effectively manage large amounts of incoming calls, emails and text messages
Identify and assess customers’ needs to achieve customer satisfaction and act as liaison between customers and internal departments by forwarding questions and answers
Build sustainable relationships of trust through open and interactive communication
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Accepts inbound calls and emails from end users for areas of customer support, covering various brands and product lines
Places outbound calls to end users to follow up on updates and in response to voicemail messages
Answers questions in regards to company policy, warranty, product functions, product specifications
Maintains correspondence with customers to answer questions and resolve issues they are experiencing
Strives to complete all pending ticket messages, emails, and voicemail callbacks daily, when time allows
Uses standard methods of de-escalation for angry customers
Reports any issues that are becoming noticeably more prevalent amongst different customers
Understand how 4Excelsior completes orders from receipt of an order through to the shipment to the customer to be an effective part of the customer service team
Request packing lists, providing packing list/BOLs to warehouse
Confirm customer item receipt emails along w/providing any clarification on any shipping documents
Keep track of inventory based on ship outs
Provide customer with updated inventory
Work with accounting team to provide documentation of ship outs to invoice accordingly
Ship retains samples to the appropriate people/department in a timely manner and keep log of quantities for invoicing
Follow SOPs while being flexible and adapting to requests and assignments from upper management
Other duties as assigned

Minimum Requirements:

CollegeDegree in STEM related field preferred
Excellent written and verbal communication skills
Good organizational skills with a strong attention to detail
Ability to multi-task and prioritize responsibilities
Strong documentation practices and record keeping skills
Ability to work both independently and in a team environment
Ability to work under pressure
Product Knowledge
Working knowledge of general computer operations and concepts
Working knowledge of Microsoft Office including Outlook & Word
Advanced working knowledge of Microsoft Excel
Ability to type 40 wpm
Preferred knowledge of ERP or other Manufacturing Software
Must be able to adjust work schedule to business needs

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PHYSICALREQUIREMENTS:

Ability to sit or stand for extended hours
Ability to view a computer screen and type for extended hours
Other physical requirements include occasionalsquatting, bending, and twisting

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DISCLAIMER & ACKNOWLEDGEMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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Pay Range:

$17.00 – $20.00

Date Effective:

April 2023

Job Description:

The Inventory Control Specialist is responsible to track of the supplies in the warehouse and managers orders to facilitate production. Their duties include signing off on shipments, counting number of available product and placing orders for more inventory according to demand.

REPORTING RELATIONSHIPS:

The Inventory Control Specialist reports directly to the following:

CFO

DUTIES & RESPONSIBIITIES:

The following responsibilities would characterize the requirements of this position. Must possess the skills necessary to perform the majority of the listed functions:

Be familiar with companypolicies (such as SOPs) to complete all assignments
Count designated product daily
Research inventorydiscrepancies and correctadjustments
Track and report non-conforming product
Resolve inventory problems in a timely manner
Follow GMP and SOPs for the department
Maintain Inventory Accuracy Metrics and associated reports for management
Perform any other related duties as assigned
Shipping and Receiving of merchandise
Verification of received items against purchase orders and packing list or invoice
Inspect condition of merchandise received
Prepare shipment and shipping documents
Able to lift up to 50 pounds
Able to handle a forklift and pallet jack
Able to stand on feet for long periods
Enter data for quantities of parts issued and transferred between locations, inventory and cycle count adjustments, into the inventory management database
Receive and issue finished goods into the inventory management database
Troubleshoot quantity discrepancies with manufacturing and quality team
Record and monitor all items shelf-life exportation and notify appropriate personnel when material has expired
Prepare monthly reports for cycle count and pick-lists count for monthly highlights
Prepare and participate in yearly physical inventory

Minimum Requirements:

Bachelor preferred; some college work required
2-3 years of work experience in an inventory control field
Strong written and verbal communication skills
Good organizational skills with great attention to detail
Working knowledge of general computer concepts
Working knowledge in Microsoft Outlook,Excel and Word
Working knowledge of ERP or other inventory control software

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DISCLAIMER & ACKNOWLEDGEMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Submit Resume

Pay Range:

$20.00 - $22.00

Date Effective:

April 2023

Job Description:

The Product Dev./Planning Coordinator performs various projects duties supporting the document issuing processes. This includes creating Bill of Materials (BOM) in the system, updating formulations, Batch Production Record, Record Retention and Maintenance and Production Efficiency.

REPORTING RELATIONSHIPS:

The Product Dev./Planning Coordinator reports directly to the following:

Industrial Engineer & The Lead of Planning Department

DUTIES & RESPONSIBIITIES:

The following responsibilities would characterize the requirements of this position. Must possess the skills necessary to perform the majority of the listed functions:

The Production Development Coordinator performs various projects and duties supporting the document issuing processes
Monitor production cycle time and overall production processes to improve inventory and supply chain
Monitor quality issues, make schedules, and conduct root cause analysis for adjustments in production
Maintain efficient communication channels with customer Service, Production and Warehouse teams
Data entry and Creating BOM in system per work order, based on FPS
Process Batch Production Record, Review Production worksheets for accuracy and consistency against SFP prior to production
Maintain project evaluation files and reports that reflect the step-by-step process in projects
Document all new and revised product label proofs, and route them through R&D and Quality for final approval
Maintain final product change records in the Bill of Material and Production Record
Data entry and Creating Bill of Materials (BOM) in system per work order, based on Finished Product Specification (FPS)
Process Batch Production Record, Review Production worksheets for accuracy and consistency against Supplement Facts Panel (SFP) prior to production
Maintain project evaluation files and reports that reflect the step-by-step process in projects
Maintain final product change records in the Bill of Material and Production Record

Minimum Requirements:

Bachelor’s or equivalent experience in a business-related field
Good written and verbal communication skills
Good organizational skills with a strong attention to detail
Ability to multi-task and prioritize responsibilities
Strong documentation practices and recording keeping skills
Ability to work both independently and in a team environment
Ability to maintain high level of confidentiality
Ability to work under pressure of deadlines

ADDITIONAL REQUIREMENTS:

Working knowledge of general computer operations and concepts
Advances knowledge in Microsoft excel; able to create spreadsheets and advanced formulas
Working knowledge of Microsoft Outlook, Word and Power Point
Preferred knowledge of ERP or other Manufacturing Inventory Software
Ability to type 40 wpm
Ability to sit for extended hours
Ability to view a computer screen and type for extended hours
Other physical requirements include moderate standing and occasional, squatting, bending and twisting
Ability to work some overtime as business needs require

DISCLAIMER & ACKNOWLEDGEMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Submit Resume

Accountant

Quality Assurance Associate

Customer Service Representative

Inventory Control Coordinator

Production Development/Planning Coordinator